A Practical Guide to Building Relationships Through Conflict Resolution & Emotional Clarity
By Justine Massy

Ebook

“This recommendation was hand-selected by The Gwenin Exchange team for its alignment with Gwenin’s values of clarity, accessibility, and mindful living.”

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Description

How do you speak your truth without creating conflict or burning bridges along the way?

In How to Have Hard Conversations, communication coach Justine Massy gives you the tools to approach even the toughest discussions with calm, clarity, and compassion. Whether it’s addressing tension at work, setting boundaries in relationships, or being honest with yourself, this practical and empowering guide helps you find your voice without losing your balance.

Inside, you’ll discover:

• A 6-part framework for managing difficult conversations step by step
• Why your brain resists conflict and how to retrain it
• Word-for-word scripts for giving feedback and saying “no” with confidence
• Tools to stay emotionally grounded when others get defensive or shut down
• How to turn confrontation into connection through tone, body language, and presence
• What to do when the conversation doesn’t go as planned

Massy blends neuroscience, emotional intelligence, and everyday wisdom to help readers replace avoidance with authenticity. The result? Stronger relationships, greater confidence, and more honest communication at home, at work, and in life.

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How this fits with the Gwenin Exchange

At the Gwenin Exchange, we believe real change begins with conversation. Whether in education, business, or community life, the courage to communicate openly and with empathy is at the heart of building trust and connection.

How to Have Hard Conversations fits perfectly with this ethos. It’s not just a guide to conflict resolution; it’s a toolkit for emotional intelligence, respect, and understanding. In a world that often rewards silence or aggression, this book teaches a third path, one grounded in dialogue, compassion, and courage.

By sharing works like this, Gwenin supports a culture where communication becomes a catalyst for transformation, not tension. This is a read for educators, leaders, and anyone who wants to strengthen the conversations that matter most.

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Order through the Gwenin Exchange partner link:

How to Have Hard Conversations

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